Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, simply contact us at lmg@landonmcgowan.com to begin the return/exchange process.  

Return shipping costs are the responsibility of the customer. Once return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at lmg@landonmcgowan.com. 

Damages and issues
If your item is defective, damaged, or if you received the wrong item, contact us immediately at lmg@landonmcgowan.com so we can make it right.

Exceptions / non-returnable items
The following items are final sale and cannot be returned or exchanged: sticker packs, accessories, gift cards, and any items marked "FINAL SALE" at the time of purchase. We also cannot accept returns on sale items.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges are subject to availability — LMG drops are limited, so we can't guarantee stock.

Refunds

Once we've received and inspected your return, we'll notify you whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Keep in mind your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, reach out to us at lmg@landonmcgowan.com.